The administration of the online store of Kharkiv Plant “PRODTOVARY” LLC collects information regarding users’ visits to the website. Such information is required for statistical analysis and evaluating the effectiveness of the website. This enables the development of a personalized approach to customers and allows the website to be adapted to users’ interests and preferences.

These activities are carried out using various technologies, one of which is Cookies. Cookies are pieces of information transmitted by a web browser and stored on the user’s device. They enable the identification of users when accessing the official website of Kharkiv Plant “PRODTOVARY” LLC.

Cookies are essential for evaluating website performance. They make it possible to determine the number of visitors, the duration of their visits, and the pages most frequently viewed by users. This information allows the online confectionery store to improve navigation and enhance the overall user experience.

Cookies are also used to create a personalized user experience based on previous interactions between users and the website administration, as well as to assess user preferences. Over time, this information contributes to continuous improvement of the services provided and the overall browsing experience.

Security of Personal Information

The online confectionery store of Kharkiv Plant “PRODTOVARY” LLC takes all necessary organizational and technical measures to protect personal data.

User information is protected against unauthorized access, destruction, modification, blocking, copying, distribution, and any other unlawful actions involving personal data.

This Privacy Policy applies exclusively to the official website of the online confectionery store of Kharkiv Plant “PRODTOVARY” LLC. If users follow links to third-party websites, the website administration shall not be responsible for the privacy practices, content, or activities of such external resources.

Users acknowledge that their personal information may be disclosed and used in judicial proceedings or other legal procedures where required by law. Users are also informed that the administration of the official website may disclose personal information upon lawful requests from governmental authorities and other authorized public bodies.

Additional Information

The official website reserves the right to provide users with additional information regarding specific services, website functionality, and the collection and processing of personal data upon request.

Miscellaneous Provisions

The administration of the online confectionery store of Kharkiv Plant “PRODTOVARY” LLC reserves the right to amend this Privacy Policy without obtaining prior consent from users.

Any amendments to this Privacy Policy shall become effective upon their publication on the official website of the online confectionery store of Kharkiv Plant “PRODTOVARY” LLC.

This Agreement is concluded within the territory of Ukraine and shall be governed by and construed in accordance with the substantive laws of Ukraine.

The invalidity or unenforceability of any provision or part of this Agreement shall not affect the validity or enforceability of the remaining provisions.

Any disputes arising between the Customer and the Online Store shall first be resolved through negotiations. If an amicable settlement cannot be reached, either party may refer the dispute to the competent courts of Ukraine in accordance with applicable legislation.

Order Placement Procedure

The Customer independently places an order on the Website by adding selected Products to the virtual shopping cart and clicking the “Place Order” button.

Orders for Products may only be placed by registered customers.

Payment Procedure

The Customer purchases the Products specified in the order placed on the Website and pays for the services of the Online Store under the terms agreed upon by the parties and confirmed by the Online Store.

Payment may be made by:

• Online payment by bank card through the LIQPAY payment system;
• Non-cash payment to the Company’s IBAN bank account.

Return and Exchange Policy

The return and exchange of confectionery products by end consumers shall be carried out in accordance with the procedure established by the current legislation of Ukraine, provided that such products are not included in the list of goods that are not subject to return or exchange under applicable law.